Atrocious customer service. Had to deal with them as a result of a negligent installation by John Lewis. After months of their ineptitude had to resort to legal action - cost over 2. 5k to get damage rectified. Wouldn't wish this company on anyone.
Terrible!! The contractor turned up today to mend our gates that were damaged by a John Lewis driver over 3 months ago, he told me he would dig around the gate post that was loose and fill with post mix but instead he has used OUR pea beach and the gate post is still loose. What a joke! He was here for over an hour, why not just do the job properly?! The man is a joke and should be struck off!! He said he had 3 bags of post mix for the job but used none! I suspect he scams both sides and makes a good living doing nothing! Loser!
Good services
Dreadful.We, a couple of old age pensioners, have a boiler insurance policy with 24/7 Home Rescue who appently use this bunch for claims.Our boiler broke down in late September. We got in touch and eventually an "engineer" called round to see the problem. The first thing he asked for was the instruction manual for the boiler! that doesn't engender confidence. He started taking it apart but was soon on the phone to Worcester, the bolier manufacturer. He eventually said that it needed a good service even though I told him that it had been serviced less than 10 months ago by engineers sent by 24/7 Home Rescue. He showed me some soot in the bottom of the heat exchanger as evidence of this and then went away. He was on site for about 30 minutes or so. I then got a call from Service Solutions saying that they were declining the claim as there was "gunge" (sic) in the boiler. I explained the circumstances but they were adamant that they would not carry out the repair. I will not be using SSG again and will pass on my concerns to all my aquaintances, friends, and family. We are sitting here in the cold without heating or hot water.
Service Solutions Group is a UK Insurance Agency based in Preston, North West England. Service Solutions Group is located at Pittman Way, Fulwood, Preston PR2 9LF, UK.
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